Miami Movers For Less

I contracted "Move for Less" for my move from Miami, Florida to New York City this December/January. I was given an initial quote of $700 for the service. At the time I was extremely specific on where the items would be delivered (UWS  NY, NY) and the make-up of the building (3rd floor walk up in a converted town home). I wanted to make sure that I wouldn't be dramatically uncharged on the back end, or more specifically, once they had my stuff. The salesperson, Mario Martinez, assured me that the quote was accurate. I even went as far as to tell him that I felt we need to add another $75 for another flight of steps, because the quote didn't have an ample coverage for that (bringing the total to $775).   My items were picked up from my apartment in Miami, Florida on Monday December 17th. Right from the start there was a minor issue, which had it been the only problem, would have been easy to over look. The pickup was scheduled for 8am and the movers did not arrive until 10am. The real issues started once it came time to deliver my stuff. Because of Christmas and New Years delivery, both sides agreed to hold off deliver until January 3, 2013. On January 2nd, I called for an update to determine whether or not it would be delivered the following day. I spoke to the dispatcher, Murat Gusalov, who informed me that not only was my stuff still in Florida, but in order for it to be delivered I would need to pay a $250 shuttle charge since it was now on an 18 wheeler. (Please keep in mind that when it was picked up, the movers placed all of my items in a box truck.) In addition I would have to pay an additional $150 in stair fee’s. In short he said that I would not have my stuff delivered unless I paid an additional $500, a 65% increase on the initial quote. Over the course of January 2nd, I spoke and argued with Murat about 8 times. I went as far as to call the NY DOT, head of truck services, who informed me that no 18 wheelers were allowed on the island of Manhattan without proper documentation and any licensed moving company should know that. Only after personally connecting Murat with the correct office at NY DOT, did he very begrudgingly agree to deliver my things on Saturday January 5th  (2 Days late), without the $250 shuttle fee. He gave me a time slot of 9am-12pm. On Saturday the movers again arrived late at 1230pm, which would have been acceptable had I not already been so turned off by the service up to that point. Upon arrival the delivery guy told me I would need to pay the $250 shuttle fee. I promptly and firmly explained that was out of the question. He then stepped inside the building and explained I would have to pay a minimum of $150 extra in “stair fees” since my building had (1) a stoop outside 6 stairs, and the three indoor flights of stairs had turns on them, and the quote only accounted for straight runs of 8 steps. He refused to take my stuff off the truck until I produced another $150. To summarize I was forced to pay him the money in order to get my worldly belongings back to me. To top things off the moving company sent two small men, knowing full well that they needed to carry a couch, boxes and several other pieces of wooden furniture up several flights of stairs. At the end of the day I was forced to pay the additional $150 and help the two movers carry the couch up the stairs. The final straw was the destruction of a piece of furniture. Upon unwrapping the wooden media consol I sent , I discovered that 3 of the 6 drawers had been broken or ripped off. I promptly emailed and called both Murat and Mario, neither has responded. .

Service cost: $955

My roommate and I contacted Move for Less after finding a few companies on Google; the owner, Rey De Silva, called back and quoted $75 per hour for 3 men plus a flat fee of $37 for gas. He said anything over 3 hours would be charged at a half hour rate of $37.50 and sent this quote by e-mail including the date of the move. When asked why the company didn't charge a deposit, Rey De Silva said that it is hard to find business and they don't charge deposits so that people will choose their company. Good enough. The day before the move, we called the company to confirm and were asked if the move was on the 31st or the 30th. After sorting this out, Rey said that the new total was going to be $400. Why, when we were quoted $262? Because we had "changed the date" according to him and he could "not honor the quote". The manager claims to have sent follow up emails (nothing received) which adjusted the quote - doesn't really make sense since he didn't know about the supposed date change until the day we spoke, no? Don't use this company; you're in for a lot of broken expectations and having to reserve a last minute UHAUL and do everything yourself. I intend to post this negative review everywhere I find. You have been warned.

Service cost: $400

When I originally booked the moving service, I was very clear about the fact that my apartment was on the second floor. Not only that, I also made it known that my bedroom was on the second floor of my apartment. I was quoted a cost of $85 per hour. When the movers arrived, they told me they were not aware that the apartment was on a second floor and that the cost would be $95 per hour due to the stairs. At that point, I accepted only because they were already there and I needed my things moved. The things I had moved were a bedroom set, one sofa and loveseat, one tv and stand, and approximately 30 small boxes. It took the two men FIVE hours to move those things. Forgive me, but it was not a large number of items and I really can’t understand why it would take employees that do this for a living so incredibly long. Unless it was done on purpose to charge more money. I will not recommend.

Service cost: $550

TOTAL SCAM! My furniture is being held hostage at this very moment because of mistakes made my Movers for Less.
After forgetting my move-in date, bringing the wrong size truck for my furniture and even mixing my furniture with someone else's - this company is holding my furniture hostage until I pay for an entire day of moving that was more expensive than the FLAT FEE I WAS GUARANTEED and expected me to pay for 2 days of moving. I have none of my furniture and they are trying to charge me for a move that never happened because of mistakes they made. Only some of my things were brought in a truck that was 4 feet shorter than what was in our contract, nobody knows who owns this business or the last names of who actually manage it. Stay far far away or you'll be in the same position as me. I have not paid the service cost at this point since my furniture is being held hostage**.

Move size: 1 Bedroom Home Service cost: $1000

Recommend and will use as many times as I can. Trustworthy and professional. Thanks for all your assistance! They spoke great English. They came in a big enough truck to complete one round. They wrapped merchandise complete and professional like it was their furniture being transported.The cost was perfect and while making my appointment the staff with communicating and confirming my appointment was great. This company will be around for years to come. Keep up the great work. Thanks again.

Service cost: $200